Refund policy

Refund Policy

All sales are final. Because our shop carries one of a kind original artwork, made to order prints, handmade jewelry, and food and fragrance products, we do not accept returns or exchanges for change of mind, sizing, or preference.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at info@reclamationto.com within 7 days of delivery. Include your order number and clear photos of the item and the packaging it arrived in.

For most items, photos are all we need. You do not need to send the item back. Once we review your photos, you can choose a replacement or a refund when a replacement is available. If a replacement is not available, we will issue a refund.

Original Artwork
Original pieces are one of a kind and cannot be replaced. If an original arrives damaged, we will email you a prepaid return label so you can send it back to us. When we receive it, we will decide whether the piece can be repaired. If it can, we will repair it and ship it back to you at no cost. If it cannot be repaired, we will issue a full refund.

Order Cancellations
In stock items can be canceled for a full refund at any time before they ship. Printful items, including apparel, framed prints, and other made to order products, go into production quickly and can only be canceled within 30 minutes of placing your order. To cancel, email us at info@reclamationto.com with your order number.

Lost or Stolen Packages
If your tracking shows your package was delivered but you cannot find it, please contact the carrier first. We are happy to help you file a claim, but we are not responsible for packages after they are marked as delivered.

If your package is lost in transit before delivery, we will file a claim with the carrier. Once the claim is settled, we will send a replacement or issue a refund.

If an order is returned to us because of an incorrect or incomplete address entered at checkout, you will be responsible for the cost of shipping it again.

All original artwork ships with tracking and insurance.

Refunds
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.

Questions
If you have any questions about this policy, email us at info@reclamationto.com.